What companies keep · Zalando
What Zalando knows about you
Even after the account is closed, Zalando still keeps order and payment data for up to ten years, as required by German tax and commercial law, before final deletion becomes possible.
Privacy policy, read on 21 August 2026.
Where the request goes
The request goes by email to privacidade@zalando.pt, the address the company names for data-protection matters.
Write the request (free)The letter asks for the file it keeps on you, or for its erasure, and the answer has a thirty-day legal deadline. What the law does at each reply is on the When the company answers page.
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